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How to complain and how Lendahand Ethex Ltd will respond

Lendahand Ethex Ltd (FRN 776908) is an appointed representative of Share In Ltd (“ShareIn”) (FRN 603332), a firm authorised and regulated by the Financial Conduct Authority (FCA). ShareIn are required to have in place effective and transparent procedures for the reasonable and prompt handling of complaints in relation to this service. This page sets out the complaints handling procedures that ShareIn will follow if you make a complaint. 

Does this policy apply to you?

The services Lendahand Ethex Ltd provide are available to persons who are consumers, as well as individuals, businesses and organisations that may not be consumers, and ShareIn must therefore establish whether you are an ‘eligible complainant’ or not. The definition of a consumer for regulatory purposes refers to any natural person acting outside of his trade, business or profession. It is important to note that Lendahand Ethex Ltd and ShareIn will treat all complainants equally, however only eligible complainants will be able to refer complaints to the Financial Ombudsman Service (FOS) if you are not satisfied with the way that ShareIn have handled your complaint.

How can you make a complaint?

It is free of charge to complain. You can make a complaint by email, letter or telephone.

To make a complaint, please contact:
Address: Share In Ltd, Codebase, 3 Lady Lawson Street, Edinburgh, EH3 9DR
Email Address:
Phone number: 0131 641 0018
What will happen once we have received your complaint?

Your complaint will be referred to the ShareIn Compliance Officer who will ensure that your complaint is resolved within 3 working days of receipt. If unable to do so, ShareIn will acknowledge your complaint in writing within 3 working days, whilst continuing to work to find a resolution. In the event that they are involved in the subject matter of the complaint, your complaint will be referred to another member of ShareIn’s senior management team. In an acknowledgement letter, ShareIn will provide the name and title of the person that is handling your complaint. ShareIn will give this individual the authority necessary to investigate and settle the complaint.