How do I make a complaint?

We want to give you superb customer service but sometimes things might go wrong. We can usually resolve most issues straightaway, so please email us on help@energiseafrica.com to tell us how we can help.

Full details of our complaints procedure can be found in the Complaints section of this website.

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Investing on energiseafrica.com involves risk, including the loss of all of your capital, illiquidity (the inability to sell assets quickly or without substantial loss in value), and it should be done only as part of a diversified portfolio.

Never invest more than you can afford to lose and never make investment with borrowed monies. Investment opportunities on this platform are targeted solely at investors who understand these risks and for whom such investments are suitable. Lendahand Ethex Ltd does not give investment advice or recommendations regarding investment opportunities, and any investment decision must be made only on the basis of all of the information provided by the issuer for that investment opportunity, including (without limitation) the relevant Investment Memorandum (IM) that is available to registered members of the platform. Please read the Risks section of our site to learn more about the risks associated with the products offered on this platform.

The investment opportunities on energiseafrica.com are not an offer to the public in any jurisdiction and are available only to registered members of the platform who have certified that they are eligible to invest. Any person who is not resident in the United Kingdom who wishes to view these investment opportunities must first satisfy themselves that they are eligible to do so under the securities laws and regulations applicable to them. This site does not constitute an offer of, or the solicitation of an offer to buy or subscribe for, any securities to any person in any jurisdiction to whom or in which such offer or solicitation would be unlawful.

In respect of its regulated activities, Lendahand Ethex Ltd trading as Energise Africa (FRN 776908) is an appointed representative of Share In Ltd (FRN 603332), which is authorised and regulated by the Financial Conduct Authority.